Change-Management-Foundation - Change Management Foundation Exam Authoritative Latest Learning Materials

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APMG-International Change-Management-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Change Management Models and Theories: This section discusses Lewin's 3-Stage Model, Kotter's 8-Step Process, ADKAR Model, and Kübler-Ross Change Curve.
Topic 2	communication methods and channels, and effective messaging for different stakeholder groups.
Topic 3	Leadership and Change: In this section, the preference is given to the role of leadership in change management, change leadership styles, building and maintaining a guiding coalition, etc.
Topic 4	Measuring and Sustaining Change: In this section, the focus is on the key performance indicators for change initiatives, monitoring and evaluating change progress, and strategies for sustaining change.
Topic 5	Introduction to Change Management: This section covers the definition and importance of change management, types of organizational change, and the role of change managers.
Topic 6	Change Management Planning: This section covers creating a change management plan, integrating change management with project management, and resource allocation for change initiatives.

APMG-International Change Management Foundation Exam Sample Questions (Q86-Q91):

NEW QUESTION # 86
Which advantage relates to using a Persona to understand a stakeholder group?

A. Allow tracking of how the members of this stakeholder group performance against their objectives
B. Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed
C. Enable a better understanding of the level of influence this stakeholder group has in the organization
D. Facilities more creative and innovative thinking amongst members of this stakeholder group

Answer: B

Explanation:
Explanation
A Persona is a fictional representation of a typical member of a stakeholder group, based on real data and insights. A Persona can help to understand the needs, goals, motivations, and challenges of a stakeholder group, as well as their attitudes and behaviors towards a change. One advantage of using a Persona is that it allows checking of proposed solutions against this Persona to ensure solutions provide what is needed and address any potential issues or concerns.
References:
* https://apmg-international.com/files/document/change-management-foundation-online-brochure
* https://www.mindtools.com/pages/article/personas.htm

NEW QUESTION # 87
An organization has decided to roll out the transition to a new software application one department at a time.
What type of delivery strategy is being adopted?

A. Many small incremental/iterative releases
B. Big Bang
C. Voluntary Adoption
D. Phased

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
The APMG Change Management Foundation outlines several change delivery strategies. A Phased approach (Option B) involves rolling out change gradually across segments (e.g., one department at a time), allowing controlled implementation and adjustment. This contrasts with Big Bang (A), where change occurs simultaneously across the organization; Voluntary Adoption (C), where individuals opt-in; and Many small incremental/iterative releases (D), which involve frequent small updates rather than departmental phases. The scenario clearly describes a phased rollout.

NEW QUESTION # 88
Which management approach is recommended to help people through the neutral zone' phase of Gridges' model of human transition?

A. Hold on to established routines wherever possible
B. Reduce gossip by limiting social occasions at work.
C. Direct feedback through the normal line management processes
D. Describe this period as an opportunity to learn

Answer: C

Explanation:
Bridges' model of human transition describes three phases that people go through when they experience change: ending, losing, and letting go; the neutral zone; and the new beginning. The neutral zone is a period of uncertainty, confusion, and anxiety, but also creativity, innovation, and learning. To help people through this phase, change leaders should describe this period as an opportunity to learn new skills, explore new possibilities, and experiment with new solutions. The other options would not help people through this phase, as they would either maintain the status quo, increase gossip and rumors, or limit feedback channels.
References: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%
20Sample%20Paper%2010%20-%20v1.0.pdf (page 11)

NEW QUESTION # 89
Which of the following statements about data analytics are true?
1.The more data you have, the better the results
2.Obtaining new data from external sources is beneficial and removes bias

A. Neither 1 nor 2 is true
B. Only 1 is true
C. Only 2 is true
D. Both 1 and 2 are true

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:
In APMG, more data (1) doesn't guarantee better results-quality matters-and external data (2) adds perspective but doesn't inherently remove bias. Neither is true.

NEW QUESTION # 90
Which reason explains why it is helpful to segment stakeholders?

A. Identities individuals or groups who are resisting change
B. It highlights the level of influence and interest stakeholders have in the planned change
C. Helps identify the organization's culture for scoping appropriate engagement
D. Enables different approaches and analysis techniques to be used with different stakeholder groups

Answer: D

Explanation:
Segmenting stakeholders is the process of dividing them into groups based on common characteristics, such as roles, interests, needs, expectations, or attitudes towards the change. One reason why it is helpful to segment stakeholders is that it enables different approaches and analysis techniques to be used with different stakeholder groups. For example, segmenting stakeholders can help to tailor communication messages and channels to suit each group's preferences and concerns, or to apply different engagement strategies and tactics to address each group's level of influence and impact.

NEW QUESTION # 91
......

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CHANGE-MANAGEMENT-FOUNDATION - CHANGE MANAGEMENT FOUNDATION EXAM AUTHORITATIVE LATEST LEARNING MATERIALS

Change-Management-Foundation - Change Management Foundation Exam Authoritative Latest Learning Materials